Terms and conditions

Company
identification

Name: Boutique Kalidou

Simplified joint-stock company (SAS) with share capital of €8,000

Registered with the Trade and Companies Register of Béziers under number 798 286 555

Address: 1 bis route de Fontanche, 34310 Quarante, France

Intra-Community VAT number: FR 02 798 286 555

IDU: FR216692_01NRWW

Phone: +33 6 87 75 87 32 (standard mobile rate, SFR network)

As a member of an Approved Management Centre (Centre de Gestion Agréé by the French Tax Administration), Kalidou accepts payment of amounts owed by cheques made out to its name.

Goods
and services

The products offered are those shown in the catalogue published on the Kalidou website.

They are sold exclusively online.

Each product is accompanied by a description provided by the supplier.

Catalogue photographs are as faithful as possible but cannot guarantee perfect similarity with the product offered, particularly regarding colours.

Pricing

Prices shown in the catalogue are inclusive of VAT, in euros, based on the VAT rate applicable on the order date; any change in this rate may be reflected in the price of the products or services.

Kalidou reserves the right to modify its prices at any time; however, the price shown in the catalogue on the order date will be the only one applicable to the buyer.

The prices shown do not include order processing, transport and delivery fees, provided the delivery is made within the geographic areas set out below.

Kalidou does not apply VAT exemption on exports. Please anticipate possible additional customs duties for certain countries and for the French Overseas Territories, which you must pay to the relevant authorities.

Geographic
area

The online sale of products and services presented on the site is reserved for buyers residing in mainland France, certain French Overseas Territories (Guadeloupe including Saint Barthélemy and Saint Martin, French Guiana, Martinique, Mayotte, Saint Pierre and Miquelon, Réunion), Monaco, the entire Eurozone, and Switzerland, for deliveries requested in those geographic areas.

Orders

The buyer who wishes to purchase a product or service must do so through the website and must:

• complete the identification form, providing all the requested details;
• validate the order after reviewing it;
• make payment under the conditions set out;
• confirm the order and its payment.

Confirming the order constitutes acceptance of these terms and conditions of sale.

All data provided and the recorded confirmation shall constitute proof of the transaction. Confirmation shall constitute signature and acceptance of the operations carried out.

The seller will send confirmation of the registered order by email.

No changes can be made to your order once your parcel has been prepared.

Payment
methods

The price is payable upon order.

Payments are made by credit card or PayPal. They are processed via the secure PayPal system, which uses the SSL (Secure Socket Layer) protocol, so that transmitted information is encrypted by software and cannot be accessed by any third party during transmission over the network.

The buyer will be sent a paper invoice showing VAT.

Returns

Any return of merchandise that does not meet the conditions below will not be accepted, and the received goods will be returned to you at your expense.

We do not offer exchanges: you must first return the yarn to us (for which you will receive a refund or a voucher) and then place a new order for the products you want.

We ask you to take as much care with the packaging as we do when shipping your orders, particularly by securing the balls to prevent them from being damaged in transit.

1. 14-DAY WITHDRAWAL PERIOD

You have a withdrawal period of fourteen days from the date of delivery of the order to return the product for a refund or a voucher (please specify) without penalty, except for the return shipping costs**, provided the product is returned complete and in perfect condition. In the case of a partial return, the outbound shipping cost is not refunded. To exercise this right, you may use the attached form or any other means clearly and unambiguously communicating your wish.

Please include a copy of the invoice and clearly indicate whether you want a voucher or a refund (if nothing is specified, we will issue a voucher). The voucher or refund will be processed upon receipt of the goods.

If you chose a voucher, an email with a voucher code equal to the value of the returned merchandise will be sent to you upon receipt of your return.

If you chose a refund, it will be made directly to your bank account (visible on your account within 5 to 10 working days) if you paid by credit card, or immediately to your PayPal account if you chose that payment method. If you paid by cheque, please specify the address to which you wish the refund to be sent; otherwise, it will be sent to the delivery address provided with your order.

If it is an obvious error on our part, please contact us immediately so we can report the issue. We will find an appropriate solution together.

2. BEYOND 14 DAYS

For reasons of hygiene and potential odours (fireplace, pets, perfume, kitchen, mustiness, etc.), we cannot accept any yarn returns.

PRACTICAL DETAILS

In all cases, returned merchandise must be accompanied by either a copy of the invoice, or the invoice or order number.

If your return covers several orders, you must group the balls by invoice (in bags, for example).

We do not cover return shipping costs**. Returning the merchandise is your responsibility.

Return delivery address: Kalidou – 1 bis route de Fontanche – 34310 Quarante, France. Returns sent to a pick-up point, post office or any other non-home address will not be accepted.

Warranty of
conformity

SAS Boutique Kalidou guarantees the conformity and absence of hidden defects of the items it sells. The consumer has a 2-year period from delivery of the goods to act. It is up to the seller to prove the absence of the defect if the buyer requests this guarantee within 6 months of delivery of the product, or within 24 months if the product was delivered after 18 March 2016. The customer may choose between replacement or repair of the goods, subject to the cost conditions mentioned in Article L. 211-9 of the French Consumer Code.

Hidden
defects warranty

The seller is bound by the warranty for hidden defects of the thing sold that render it unfit for its intended use, or that so diminish such use that the buyer would not have acquired it, or would only have paid a lower price, had they known about them. The defect must predate the sale and render the products unfit for their intended use. It is up to the buyer to prove the existence of the hidden defect and that it existed at the time of purchase; the buyer has a 2-year period from the discovery of the hidden defect to act. The buyer may choose either to return the item and obtain a refund of the price, or to keep the item and obtain a partial refund of the price.

Deliveries

Deliveries are made to the address provided in the order form, which can only be within the agreed geographic area.

In the event of an error on your part in the delivery address, Kalidou disclaims any responsibility. If the parcel is returned to us by the postal service, you will need to pay shipping costs again to receive your goods.

Any "delivery to home without signature" recorded as delivered by La Poste will be considered actually delivered and will not give rise to any compensation on our part.

In the event of damage during transport, a substantiated complaint must be filed with the carrier within three days of delivery.

If the merchandise has not reached you by the delivery deadline, you may obtain resolution of the sale under the conditions set out in French Law No. 2014-344 of 17 March 2014.

Loyalty
program

To take advantage of Kalidou's loyalty program, you must open an account. Each order placed while logged in to your account can earn you loyalty points:

1 point per €10 of the total amount spent on products eligible for this benefit (see below). For example, an order of €12 of products marked "PF" earns you 1 point; an order of €36 earns you 3 points; an order of €9 earns no points.

Please note: loyalty points are not credited on sale items or gift vouchers.

If you use a voucher to pay all or part of your order, the amount deducted through the use of the voucher does not earn you any points.

These points accumulate, and every 30 points you will receive by email a €10 voucher code.

This voucher can be used in several instalments over 1 year. However, you cannot use more than one voucher per order.